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Excellent Service Reaps its Rewards

Mangar USA prides itself on going that extra mile to ensure it provides customers with good customer service. It was rewarding therefore, to receive the following comments from Vicki McGrady of the American School in London, UK:

"I recently decided to order a Comfort Bather for my aunt. I am in London and it can be a little complicated ordering things in the States from here. I researched the product and sent out inquiry emails. While other companies sold the product at a better price, your company was much better in the customer service department. I ended up ordering the product from you because my initial inquiry email was almost immediately answered and I was given a personal contact. In addition, I was told the product would reach my aunt the day after the order went through. To me, the ease of ordering, the personal service, and the fast delivery were worth paying a little more.

The ordering process was quick and painless. The international component of the company emailed and gave me a personal contact in the US company. Andrew Abernathy, the contact I was given, was professional and considerate. It was obvious he cared about the order. He offered to call me back in London as I was calling internationally and could not use the toll free number. They used a combination of email and phone communication to keep my credit card details safe while saving me money on the International call. They emailed me receipts and emailed me again to assure me that the order had gone through and was on its way to my aunt. I was very impressed with the professionalism and dedication to customer service. I was also very impressed by the overall quality of service from the company. Other companies I contacted did not show an immediate commitment to providing quick and professional service. Your company did - and then followed through on your commitment. My aunt is in a lot of pain. But she will receive her Comfort Bather today and will be able to soak in warm water tonight. Thank you."

Mangar USA was delighted to be able to assist Ms McGrady and her aunt. It is gratifying to know the that its routine attention to customer care is appreciated. Deciding to buy this type of equipment is a major step, so Mangar USA aims to make the whole process as simple and easy as possible.

18.9.2007