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SERVICING OPTIONS
We strive to provide our customers with reliable and durable products of the highest quality. In addition to a two year guarantee, and for added peace of mind, our servicing division, PrimeServe, also offers a variety of service options.
We know that when it comes to servicing your bathlift or personal lifting equipment, everyone's requirements and priorities are different. So we have extended our customer service provision to offer a service structure that can be tailored to your individual needs.
How does it work?
We now offer three servicing options that can be chosen in a "Pick and Mix" style:
- Extended Parts Warranty covers the immediate replacement of any parts that are faulty on your bathlift or lifting equipment (excluding Airflo compressor batteries).
- Call Out Protection ensures that in the unlikely event that something goes wrong with your bath lift or lifting equipment we will arrange for one of our Engineers to visit you free of charge.
- Annual Service and Clean - we will arrange for an annual visit from one of our Engineers to give your bath lift or lifting equipment a service to ensure it is performing well. We will also give the product a thorough clean to make it look like new! The service includes a PAT test to check that the electrical parts are safe. A LOLER inspection procedure is also available upon request. Please note this does not cover any parts that may need to be replaced during the service.
So how much does it cost?
Servicing Options| Customer Service Package | 1 Year | 2 Year | 3 Year | 4 Year | 5 Year |
|---|
| Extended Parts* Warranty | £25 | £40 | £55 | £70 | £85 |
| Call Out Protection | £30 | £45 | £60 | £75 | £90 |
| Annual Service & Clean | £60 | £100 | £140 | £180 | £220 |
Remember; if your product is new, then parts* and call-out will automatically be covered free of charge for two years by our standard guarantee.
A typical sample situation:
If your bathlift or lifting equipment is new and you want an Extended Parts Warranty with Annual Service and clean for 3 years, you would pay for 1 year Parts Warranty to add onto the end of your standard 2 year guarantee period, and 3 years of Annual Service & Clean (see table below).
Sample of Pick & Mix Options| Customer Service Package | 1 Year | 2 Year | 3 Year | 4 Year | 5 Year |
|---|
| Extended Parts* Warranty | £25 | £40 | £55 | £70 | £85 |
| Call Out Protection | £30 | £45 | £60 | £75 | £90 |
| Annual Service & Clean | £60 | £100 | £140 | £180 | £220 |
This would total: £165 for the 3 years (i.e. £25 + £140).
To discuss your servicing needs call us today on Freephone 0800 280 0485 to speak with one of our Customer Service Advisors, or email customerservice@mangar.co.uk
Full terms and conditions are available on request.
*Excludes Airflo compressor batteries
PrimeServe - Servicing the Mangar Group